SocialFlip sells exclusively to business customers within the European Union.
Because our products are sold B2B only, consumer withdrawal rights and consumer return regulations do not apply.
1. 30-Day Team Trial
Business customers may try SocialFlip with their team for 30 days from the date of delivery.
If SocialFlip is not the right fit for your team, you may return the products within this 30-day period.
To request a return under the 30-Day Team Trial, please contact us at info@socialflip.nl before returning the products. Please include your order number and the number of SocialFlip products you wish to return.
We will provide you with the return address and return instructions. Please do not send returns to our postal address.
Returned products must be complete and in good condition. Normal handling and use during the 30-Day Team Trial is permitted.
The refund covers the purchase price of the returned SocialFlip products only. Original shipping costs are non-refundable and return shipping costs are the responsibility of the customer.
Personalized or customized products are excluded from the 30-Day Team Trial.
For large-volume orders, custom orders or individually agreed business orders, separate trial and return conditions may apply. These conditions will be agreed before the order is confirmed.
2. Damaged, incorrect or incomplete orders
Please contact us within 7 days after delivery if:
• the product arrived damaged • the wrong product was delivered • the order is incomplete due to our error
• your order number • a short description of the issue • photos of the product and packaging where applicable
If a return or replacement is approved due to damage, incorrect delivery, or another verified issue caused by us, SocialFlip will cover reasonable replacement or shipping costs where applicable.
Please contact us before returning any products. We will provide the appropriate return instructions and return address.
3. Returns outside the 30-Day Team Trial
Outside the 30-Day Team Trial, we do not accept returns for:
• change of mind • products damaged through use or improper handling • normal wear and tear • orders placed by mistake • personalized or customized products • minor cosmetic variations related to the production process
SocialFlip products are produced and finished individually. Small visual variations may occur and are considered part of the product characteristics.
Product colors and appearance may vary slightly due to lighting, photography, screen settings, and the production process.
Unauthorized returns will not be accepted.
4. Refunds under the 30-Day Team Trial
Once we have received and inspected the returned products, we will process the applicable refund.
The refund applies only to the purchase price of the products returned in accordance with the 30-Day Team Trial conditions.
Original shipping costs are not refunded, and return shipping costs remain the responsibility of the customer.
5. Shipping policy
We currently ship to countries within the European Union only.
Shipping costs are shown during checkout.
Delivery times are estimates only and cannot be guaranteed. Estimated delivery times may vary depending on destination, carrier delays, production planning, or circumstances outside our reasonable control.
SocialFlip is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.
6. Contact
For return questions or support, please contact:
SocialFlip Vlierweg 12 1032 LG Amsterdam The Netherlands
Postal address (correspondence only): Postbus 79055 1070 NC Amsterdam The Netherlands
Please contact us before returning any products. Returns cannot be sent to our postal address. We will provide the appropriate return address and instructions.
