Return Policy — SocialFlip

Last updated: 15 May 2026

SocialFlip sells exclusively to business customers within the European Union.

Because our products are sold B2B only, consumer withdrawal rights and consumer return regulations do not apply.

          1.Returns and replacements

We only accept returns in the following situations:

  • The product arrived damaged

  • The wrong product was delivered

  • The order is incomplete due to our error

If you experience one of these issues, please contact us within 7 days after delivery at:

info@socialflip.nl

Please include:

  • Your order number

  • A short description of the issue

  • Photos of the product and packaging where applicable


    2.Non-returnable items

We do not accept returns for:

  • Change of mind

  • Products that have been used

  • Minor cosmetic variations related to the 3D printing process

  • Normal wear and tear

  • Orders placed by mistake

SocialFlip products are produced and finished individually. Small visual variations may occur and are considered part of the product characteristics.

Product colors and appearance may vary slightly due to lighting, photography, screen settings, and the production process.

                 3.Return shipping

If a return is approved due to damage, incorrect delivery, or another verified issue caused by us, SocialFlip will cover reasonable replacement or shipping costs where applicable.

Unauthorized returns will not be accepted.

                  4.Shipping policy

We currently ship to countries within the European Union only.

Shipping costs are calculated during checkout.

Delivery times are estimates only and cannot be guaranteed.

Estimated delivery times may vary depending on destination, carrier delays, production planning, or circumstances outside our reasonable control.

SocialFlip is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

‍ ‍5.Contact

For return questions or support, please contact:

SocialFlip
Vlierweg 12
1032 LG Amsterdam
The Netherlands

Postal address:
Postbus 79055
1070 NC Amsterdam
The Netherlands

KvK: 98261029
VAT number: NL005320854B26
Email:
info@socialflip.nl